Buying credits

Credits come in one-time packages. There's no subscription and nothing renews automatically. You buy again whenever you need more.

Choose a package

1. Click Billing & credits in the sidebar, or click your balance at the bottom of the sidebar.

2. Stay on the Buy credits tab.

3. Compare the package cards. Each one shows:

   • the number of credits
   • the price and the price per 1,000 credits
   • whether the credits expire (valid N days) or not (no expiry)

   The Most popular badge marks the package most customers choose.

Package sizes and prices are set by the InboxRoads team and can change. The price shown when you click buy is the price you pay. See the current packages on the pricing page.

Pay for your package

Which payment methods you see depends on what's enabled for the platform:

• Card (Stripe). Pay by card on a secure Stripe checkout page.
• Bank transfer / manual payment. You get payment instructions and pay outside the app. The InboxRoads team then confirms your payment.

If more than one method is available, pick it from the drop-down on the package card. Then click Buy … credits.

Paying by card

1. You're sent to Stripe's checkout page. Enter your card details there. InboxRoads never sees your full card number.
2. After paying, you return to an order page that shows "Confirming your payment…". The page refreshes by itself.
3. When Stripe confirms the payment, the page changes to Payment received, and your credits are added.

If you cancel on the checkout page, you'll see "Checkout was cancelled. No payment was taken."

Paying manually

1. The order page shows Complete your payment, with instructions, the Amount and a Reference.
2. Make the payment and include the reference so the team can match it to your order.
3. Once the team confirms it, your credits are added and you get an email.

Unconfirmed orders appear under Pending payments on the Billing & credits page. Click View instructions to see the details again.

When do credits appear?

Credits are added only after the payment is confirmed. Card payments are confirmed by the payment provider. Manual payments are confirmed by our team. Returning from checkout doesn't add credits by itself.

When the payment is confirmed you receive:

• a Payment received email with your invoice number
• a notification that credits were added, with your new balance

Tip: Invoices use the name, company and business address saved in Settings at the moment the payment is confirmed. Update them before you buy.

Related

• How credits work
• Invoices and receipts

Key takeaways

• Buy one-time packages under Billing & credits → Buy credits.
• Pay by card (Stripe) or by manual payment, depending on what's enabled.
• Credits are added only once the payment is confirmed.